Refund policy

At Meshberg Watches, we want every customer to understand the return process before ordering. This policy applies to purchases made directly through meshberg-watches.com.

15-Day Return Request Window

You may request a return for an eligible standard, non-custom watch within 15 calendar days after delivery. Sale-priced standard watches remain eligible under the same conditions. A return request is not an automatic refund or approval.

Inspection Before Approval

The complete watch must first be received by Meshberg Watches and carefully inspected. A return is approved only when the watch is confirmed to be unused, unworn, undamaged, complete, and in resalable new condition.

The return must include the original packaging, accessories, documents, protective materials, and any bracelet links that were removed. Watches showing wear, scratches, damage, alteration, missing parts, or incomplete packaging may be rejected or may not qualify for a full refund.

How to Request a Return

Before sending anything, contact us through https://meshberg-watches.com/pages/contact-us or email Meshberg@Meshberg-Watches.com. Include your order number, the reason for the request, and clear photographs when relevant. If the request is eligible, we will provide return instructions. Unapproved returns may not be accepted.

Return Shipping

For a change-of-mind return, the customer is responsible for the actual cost of tracked return shipping. Use secure packaging and a reliable, tracked and insured service. Meshberg Watches is not responsible for loss or damage during customer-arranged return transit.

Damaged, Defective, or Incorrect Items

Inspect your order promptly after delivery. If the watch arrives damaged, defective, or incorrect, contact us as soon as possible with the order number and supporting photographs. We will evaluate the issue and provide a seller-supported resolution and return process where appropriate.

Items Excluded From Change-of-Mind Returns

Custom or personalized watches or components, made-to-order pieces, and gift cards are not eligible for change-of-mind returns. These exclusions do not remove any rights that apply to damaged, defective, or incorrect items.

Exchanges

Exchanges are subject to availability. The original watch must be returned, received, and approved under the inspection conditions above before an exchange can be completed.

Refunds

After the returned watch is received and inspected, we will notify you whether the return is approved. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may need additional processing time. Customs duties, import taxes, and brokerage charges paid to third parties are not refundable by Meshberg Watches.