Refund policy
At MESHBERG, we want every customer to feel confident when purchasing from us. If something is not right, we offer a clear and straightforward return process to help resolve the issue.
Return Window
Items may be returned within 15 days from the shipping date.
Return Shipping
Customers are responsible for return shipping costs.
Returns must be securely packaged and shipped back to us using a reliable shipping service with tracking.
We recommend using a tracked and insured shipping method, as MESHBERG is not responsible for items lost or damaged during return shipping.
Eligibility for Returns
To qualify for a return, the item must:
• Be unworn and unused
• Be in the same condition as received
• Include the original packaging
• Include proof of purchase
Items that do not meet these conditions may not be eligible for a refund.
How to Start a Return
To initiate a return, please contact us at:
Please include:
• Your order number
• The reason for the return
Once your request is reviewed and approved, we will provide return instructions.
Items sent back without prior authorization will not be accepted.
Damaged or Incorrect Items
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or incorrect, contact us as soon as possible so we can evaluate the issue and resolve it quickly.
Non-Returnable Items
The following items cannot be returned:
• Custom or personalized pieces
• Made-to-order watches
• Gift cards
• Sale or discounted items
If you are unsure whether your item qualifies for return, please contact us before initiating the process.
Exchanges
If you would like to exchange an item, the fastest method is to return the original item first. Once the return is approved, you may place a new order for the item you prefer.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that original shipping costs are non-refundable, and your bank or credit card provider may require additional time to process the refund.
If 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Please note:
This policy applies only to products purchased directly through the official MESHBERG website.