FAQ

What Types Of Payment Does MESHBERG Accept?

We accept the following payment methods for your convenience:

Major Credit Cards: Visa, MasterCard, American Express, etc.
Digital Wallets: Apple Pay, Google Pay, and PayPal.
Interest-Free Payments: Up to three interest-free payments for flexible purchasing.
Cryptocurrency: We now accept SOL, USDC, and USDT for added flexibility.

Shop confidently with MESHBERG, knowing your preferred payment method is covered.

What Is Your Return And Refund Policy?

We strive to make your shopping experience stress-free and satisfying. We offer a 15-day return policy, allowing you to return or exchange items within 15 days of their shipment date.

Here are the key details:

  • Free Fast Returns: We’ll pick up the item directly from your location at no cost to you.
  • Eligibility: Items must be in their original condition, unworn or unused, with tags, and in their original packaging.
  • Coverage: Our return service is available for customers in the U.S. and Israel only.
  • Insurance Included: Our free return label provides insurance for your item during the return process.
  • Easy Process: To initiate a return or exchange, simply contact our Customer Service team, and we’ll guide you through the process.

We’ll notify you once your return is inspected, and if approved, your refund will be processed within 10 business days.

For full details, visit our Return and Refund Policy.

How will my order be shipped?

We are dedicated to delivering your MESHBERG products quickly and safely. All orders are shipped via DHL Express Shipping, ensuring fast, reliable, and secure delivery.

  • Watches: Typically arrive within 6 business days (excluding weekends and holidays).
  • Jewelry: Due to the craftsmanship and customization involved, delivery may take 6-12 business days.
  • Free Shipping: We offer free shipping and Returns to customers in the U.S. and Israel.

Experience exceptional service and peace of mind with every MESHBERG order.

Will I receive a tracking number?

Yes, you will receive a tracking number once your order has been shipped. This will allow you to track your package and know exactly when to expect your item.

Can I change or cancel my pre-order?

If you need to make changes or cancel your pre-order, please contact our customer support team as soon as possible. We’ll do our best to accommodate your request, but please note that changes might not be possible as we approach the shipping date.

What if the shipping date is delayed?

In the unlikely event of a delay, we will notify you immediately and provide an updated shipping timeline. Your satisfaction is our top priority, and we will work to ensure your order reaches you as soon as possible.

What does it mean to pre-order a Meshberg watch?

Pre-ordering allows you to secure a Meshberg Automatic watch before the official launch. By placing your order now, you’ll be among the first to receive this luxury timepiece and enjoy a special early-bird price.

What makes the pre-order price special?

By pre-ordering, you’re not only securing your Meshberg watch before anyone else, but you’re also getting it at a special early-bird price. Once the watches are officially launched, the price will increase.

When will my pre-order be shipped?

The estimated shipping date for pre-orders is specified under the details of each watch. Please refer to the product page for the most accurate information.

How can I stay updated on my order?

We recommend signing up for our email notifications. We’ll keep you informed about your order status, shipping updates, and any other relevant information.

How Do I Service Or Repair My Timepiece?

As long as it is MESHBERG timepiece, we do offer services and Repairs:
Send us a detailed email at Meshberg@Meshberg-Watches.com describing your request and we'll make you an offer!

Where Can I Find The User Manual For My MESHBERG timepiece?

You can find the manual and warranty description in this link <Link to Manual and Warranty file>

Do You Offer A Warranty?

Meshberg Timepieces, will within 2 years from date of purchase repair or replace the watch movement if it has a manufacturing defect. The Warranty does not cover theft, loss or consequences of natural disasters, damage resulting from accidents (shocks, knocks, dents, etc.), alteration or damage resulting from unauthorized servicing, mistreatment or improper use. In order to be valid, the warranty card must be presented being fully completed and signed by an approved Meshberg Timepieces dealer.

Thank you for choosing Meshberg and trusting our brand. We’re honored to be part of your journey and strive to deliver timepieces that embody quality, precision, and style.