FAQ
What payment methods does Meshberg accept?
Meshberg accepts secure checkout methods such as major credit cards, PayPal, and supported digital wallets where available.
Installment options or cryptocurrency payment options may appear only when supported by the payment provider for your location and order.
What is your return and refund policy?
Standard, non-custom Meshberg watches, including watches offered at a sale price, may be requested for return within 15 days after delivery.
Contact Meshberg before sending anything back. A return is approved only after the complete watch is received and inspected. It must be unused, unworn, undamaged, complete, and in resalable new condition with its original packaging, accessories, documents, and any removed bracelet links.
The customer pays tracked return shipping for a change-of-mind return. Custom, personalized, and made-to-order watches are not eligible unless they arrive defective or incorrect. For full details, see the Return and Refund Policy.
How will my order be shipped?
Meshberg offers free tracked shipping to the United States, Canada, and Israel.
In-stock Meshberg 37 Automatic watches are normally inspected, prepared, and dispatched within 1-2 business days. The estimated order-to-delivery window is 4-12 business days for the United States and Canada, and 4-7 business days for Israel.
A made-to-order watch, pre-order, or model requiring final workshop preparation may need up to 14 additional days before dispatch. When this applies, the active product page or order update will state the preparation time.
Will I receive a tracking number?
Yes, you will receive a tracking number once your order has been shipped. This will allow you to track your package and know exactly when to expect your item.
Can I change or cancel my order?
If you need to change or cancel an order, contact Meshberg as soon as possible. We will do our best to help before the watch is packed, shipped, or prepared for final hand assembly.
Once an order has shipped or a custom or pre-order watch is already in active preparation, changes may no longer be possible.
What if my shipment is delayed?
If there is a delay, Meshberg will provide an updated shipping timeline. Delays can occasionally happen because of final workshop preparation, DHL routing, customs processing, holidays, or local delivery conditions.
Are all Meshberg watches ready to ship?
Some Meshberg watches are ready to ship quickly, while others may require final workshop preparation or may be offered as a limited pre-order. The active product page is the source of truth for availability, preparation time, and shipping expectations.
Why can prices or availability change?
Meshberg watches are produced in small batches, so availability, dial options, and pricing can change between releases. The current product page shows the active price and order conditions.
When will my watch be shipped?
Ready-to-ship Meshberg 37 Automatic watches are typically prepared within 1-2 business days. Watches requiring additional workshop preparation, custom work, or pre-order fulfillment may take longer. The product page and your order updates will show the most relevant timing.
How can I stay updated on my order?
You will receive order and shipping updates by email when available. If you have a specific question, contact Meshberg with your order number and we will check the status clearly.
How do I service or repair my Meshberg watch?
If your Meshberg watch needs service or repair, contact us at Meshberg@Meshberg-Watches.com with your order details, photos if relevant, and a clear description of the issue. We will review the case and explain the available options before any work begins.
Where can I find the user manual for my Meshberg watch?
You can find watch care, operation, and support information on the Manual and Warranty page.
Do you offer a warranty?
Meshberg provides a 2-year warranty for manufacturing defects in the watch movement from the date of purchase. The warranty does not cover theft, loss, accidental damage, shocks, dents, unauthorized service, misuse, or normal wear.
For warranty help, contact Meshberg with your order details before sending the watch anywhere.
Contact Meshberg before ordering, returning, or servicing a watch. We would rather answer clearly first than leave you guessing.